FAQs for membership renewals 2022
With 2021 coming to an end soon, our membership year will also end on 31 December meaning renewal season is upon us! In this article we thought we would cover the most frequently asked questions around renewing your membership to make the process go as smooth as possible.
When does my membership run out?
All membership levels expire on 31 December.
How can I renew my membership?
See below for the different methods of renewing your membership:
- Online – the easiest and quickest way to renew is by logging into your account, clicking the “renew now” button (if you cannot see a renew button please contact firstname.lastname@example.org for help) and following the simple instructions.
- Phone – if you wish to renew your membership over the phone, you can contact the membership team on: +44 (0) 1332 250719.
- BACS – To pay via BACS, you can access our bank details on your renewal invoice (download from the page My Billing in your account) – please make sure you quote your membership number as the reference so we know who the payment has come from!
- Automatic payments – if you are set up for automatic payments, you don’t need to worry! We automatically take your payment and send your renewal card out before the end of the year. We will write to you prior to the payment being taken to advise you of the date.
What will be the cost of my membership be for 2022?
All fees for all levels can be accessed here: Fees for 2022
How do I set up automatic payments?
To set up an automatic payment (automatic credit card payment) for your membership renewal, at the point of checkout for this year’s payment make sure you click the box for automatic payments for future transactions which will display on the left-hand side of your screen.
How can I access my receipt?
To access your membership receipt and invoice, simply log into your account and navigate to the “My Billing” tab. This is where you can find all current and past invoices and receipts.
When will I receive my membership card?
We aim to send all our new membership cards out within three weeks of payment.
What will I receive in my renewal pack?
If you are a new member, we will send over a welcome pack which includes your membership card and certificate, if you are a renewing member we will send out a letter which includes your card for the year.
What do I do if I want to cancel my membership?
Please contact email@example.com if you wish to cancel your membership by the 31 December 2021.
If you need help at any time during the renewal process please contact the Membership team at: firstname.lastname@example.org or by calling: +44 (0) 1332 250719.