FAQ’s for membership renewals 2021

With 2021 coming to an end shortly, our membership year will also end on 31 December meaning renewal season is upon us! In this article we thought we would cover the most frequently asked questions around renewing your membership to make the process go as smooth as possible.

When does my membership run out?

All membership levels will expire on 31 December.

How can I renew my membership?

See below for the different methods of renewing your membership:

  • Online – the easiest and quickest way to renew is by logging into your account, clicking the big orange “renew now” button and following the simple instructions.
  • Phone – if you wish to renew your membership over the phone, you can contact the membership team at:
  • BACS – To pay via BACS, you can access our bank details on your renewal invoice – please make sure you quote your membership number as the reference so we know who the payment has come from!
  • Automatic payments – if you are set up for automatic payments, you don’t need to worry! We automatically take your payment and send your renewal pack out before the end of the year.

How do I set up automatic payments? 

To set up an automatic payment (direct debit) for your membership renewal, at the point of checkout for this year’s payment make sure you click the box for automatic payments for future transactions which will display on the left-hand side of your screen.

How can I access my receipt? 

To access your membership receipt and invoice, simply log into your account and navigate to the “My Billing” tab. This is where you can find all current and past invoices and receipts.

When will I receive my renewal pack? 

We aim to send all membership packs out within 10 days of payment being received.

What will I receive in my renewal pack? 

If you are a new member, we will send over a welcome pack which includes your membership card and certificate, if you are a renewing member we will send out a renewal pack which includes your card for the year and a helpful membership calendar.